All support tickets are replied to within 24 hours, 7 days a week, including Holidays. Please be sure to check your spam or promotional folders.

Phone Support available 7 days a week | 9AM-6PM EST | (excluding Holidays)

Bogg

Bogg Bag Digital E-Gift Cards&#xA0;Gift cards are sent via email within 24 hours of purchase, and you can choose to have the email sent to the recipient&#xA0;or&#xA0;yourself to forward&#xA0;on a special day.&#xA0;Want to treat yourself&#xA0;or&#xA0;someone else? Get your e-gift card&#xA0;<a href="https://boggbag.com/products/gift-card" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">here.</a>&#xA0;If you&#xA0;don&#x2019;t&#xA0;see the email in your inbox or junk folders in case a different email was used, please be sure to check your&#xA0;spam&#xA0;or&#xA0;junk&#xA0;folder just in case.&#xA0;You can also contact our support team&#xA0;<a href="https://bogg-bag.gorgias.help/en-US/contact" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">here.</a>&#xA0;

Bogg Bag Digital E-Gift Cards. Gift cards are sent via email within 24 hours of purchase, and you can choose to have the email sent to the recipient or yourself to forward on a special day. Want to treat yourself or someone else? Get your e-gift card

When can I expect to receive my Digital Gift Card?

Orders & Payments

What is your return & exchange policy?

How do I return items purchased through my Wholesale account?

How do I exchange or return a gift?

Returns & Exchanges

What do I do if the straps are twisted?

One of the B Buttons that hold my straps is broken - is there any way to fix it?

What size Bogg bag should I order?

My strap broke or was chewed on - what do I do?!

My Bogg Bag is losing its shape - what do I do?

How do I care for my Bogg Bag?

Does my Bogg Bag come with inserts or do I need to order them separately?

How do I install or move my inserts?

How do I know if a website selling Bogg Bag products is authentic?

How do I clean my Bogg Bag?

What is the weight limit for my Bogg bag?

The white snap that holds my insert has broken - can I get a new one?

How do I attach or move Bogg Bits and inserts?

How much does my Bogg bag weigh?

What are Bogg bags made of?

How do I clean my Canvas Bogg Bag?

How do I know if my Bogg Bag can be repaired?

Bogg Bevy Tips, Tricks, & FAQ's

How do I attach the Bogg Bevy to my Bogg Bag?

Organizer Pouch Tip, Tricks, & FAQ’s

How do I clean my Bogg Brrr and Beauty bags?

Can I attach the Bogg keychain to my strap?

Why does the top edge of my Bogg Bag have slight variations?

Cooler Insert Tips, Tricks, & FAQ's

Call Me Bogg Tips, Tricks, & FAQ’s

Topper Tips, Tricks, & FAQ’s

Can I Customize a Bogg Bag?

Straps Tips, Tricks, & FAQ's

Divvy Up Tips, Tricks, & FAQ’s

Will you restock Sold-Out items, and how will I know?

How do I find the perfect accessory colors for my Bogg bag?

Decorative Bit Tips, Tricks, & FAQ's

Are Bogg Bags PFAS-free and safe from harmful chemicals?

Product Questions

When will my order arrive?

How do I track my order?

My tracking number is marked as "Delivered" but I didn't get my order

What should I do if my order arrived damaged?

Where do you ship?

How much does shipping cost?

What is my order shipped in?

Can I combine orders after they are placed?

What can I do if I won’t be home to receive my order?

Shipping & Delivery

Can I edit or cancel my order?

What forms of payment do you accept?

How do I apply a discount code or gift card?

Are there limits on how many Bogg Bags I can purchase?

What do I do if I'm missing a portion of my order?

Do you offer gift cards?

How can I leave feedback about my item?

How can I check the balance of my e-gift card or store credit?

Where can I view the status of my order?

How long will it take for my order to arrive?

Why didn’t I receive my order or shipping confirmation email?

What information should I look for my credit or debit card statement when reviewing a charge for a Bogg Bag purchase?

Why do I see a pending charge from Bogg Bag on my credit or debit card statement?

When can I expect to receive my Digital Gift Card?Updated 9 months ago